Product Research 10 questions · 4-5 minutes · intermediate
SaaS Onboarding Experience Survey Questions
Evaluate how well new users are getting started with your software. Measure onboarding clarity, time-to-value, and identify friction points in the activation journey.
Questions
1
How easy was it to get started with our product?
Rating (1-5) · Required
2
How clear were the initial setup instructions?
Rating (1-5) · Required
3
How long did it take you to complete the initial setup?
- Less than 5 minutes
- 5-15 minutes
- 15-30 minutes
- 30-60 minutes
- More than an hour
Multiple Choice · Required
4
Which onboarding resources did you use?
- Product tour
- Tutorial videos
- Help documentation
- Chat support
- Welcome emails
- Template library
- None
Checkboxes · Required
5
How helpful were the onboarding resources?
Rating (1-5) · Required
6
Did you encounter any blockers during setup?
- No blockers
- Minor issues, resolved quickly
- Significant blockers, needed help
- Still stuck on setup
Multiple Choice · Required
7
I understood the core value of the product quickly.
Scale · Required
8
How confident do you feel using the product now?
Rating (1-5) · Required
9
What feature did you try first?
- Main dashboard
- Core workflow feature
- Integrations
- Settings/customization
- Importing data
- Inviting team members
Multiple Choice
10
What was the most confusing part of getting started?
Long Text
Template Info
- Questions
- 10
- Est. Time
- 4-5 minutes
- Difficulty
- intermediate
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Product Research
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saasonboardingactivationuser experience