Product Research 10 questions · 4-5 minutes · intermediate
SaaS Free Trial Experience Survey Questions
Understand user experience during software free trials. Identify conversion barriers, evaluate product-market fit, and improve trial-to-paid conversion rates.
Questions
1
How did you hear about our product?
- Google search
- Social media
- Review site (G2, Capterra)
- Friend/colleague
- Blog/content
- Advertisement
- Other
Multiple Choice · Required
2
How would you rate your trial experience so far?
Rating (1-5) · Required
3
How easy was it to get started?
Rating (1-5) · Required
4
How much of the product have you explored?
- Tried most features
- Tried some features
- Only basic features
- Haven't used much yet
Multiple Choice · Required
5
This product solves a problem I have.
Scale · Required
6
How likely are you to subscribe after the trial?
- Very likely
- Somewhat likely
- Undecided
- Unlikely
- Very unlikely
Multiple Choice · Required
7
What might prevent you from subscribing?
- Nothing - plan to subscribe
- Price
- Missing features
- Complexity
- Need team buy-in
- Already using competitor
- Not the right fit
Checkboxes · Required
8
How does our product compare to alternatives you've tried?
Rating (1-5)
9
How likely are you to recommend our product?
NPS (0-10) · Required
10
What would make you more likely to become a paying customer?
Long Text
Template Info
- Questions
- 10
- Est. Time
- 4-5 minutes
- Difficulty
- intermediate
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Product Research
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saasfree trialconversionproduct-led growth