Customer Feedback 8 questions · 3-4 minutes · intermediate
SaaS Churn Survey Questions
Understand why customers cancel their subscriptions. This exit survey helps identify product gaps, pricing issues, and competitive threats to reduce future churn.
Questions
1
What is the primary reason you're canceling?
- Too expensive
- Missing features I need
- Switched to a competitor
- No longer need this type of product
- Difficult to use
- Other
Multiple Choice · Required
2
How would you rate your overall experience with our product?
Rating (1-5) · Required
3
How long did you use our product?
- Less than 1 month
- 1-3 months
- 3-6 months
- 6-12 months
- More than 1 year
Multiple Choice · Required
4
Which features did you use most frequently?
- Dashboard and analytics
- Reporting tools
- Integrations
- Team collaboration
- Automation features
- API access
Checkboxes
5
Which competitor are you switching to, if any?
Short Text
6
What could we have done differently to keep you as a customer?
Long Text
7
Would you consider returning if we addressed your concerns?
- Yes, definitely
- Possibly
- Unlikely
- No
Multiple Choice · Required
8
How likely are you to recommend us to others despite canceling?
NPS (0-10)
Template Info
- Questions
- 8
- Est. Time
- 3-4 minutes
- Difficulty
- intermediate
💬
Customer Feedback
More templates →Tags
saaschurncancellationretention