Customer Feedback 11 questions · 4-5 minutes · beginner
Retail Store Customer Experience Survey Questions
Measure in-store shopping experiences and customer satisfaction. Evaluate staff helpfulness, product selection, store layout, and checkout process to optimize retail operations.
Questions
1
How would you rate your overall shopping experience?
Rating (1-5) · Required
2
What was the purpose of your visit today?
- Browsing
- Specific purchase
- Returns/exchanges
- Picking up online order
- Price comparison
Multiple Choice · Required
3
How easy was it to find what you were looking for?
Rating (1-5) · Required
4
How helpful and friendly were the store associates?
Rating (1-5) · Required
5
Were you greeted when you entered the store?
- Yes, warmly greeted
- Brief acknowledgment
- No greeting
- Don't remember
Multiple Choice
6
How satisfied are you with the product selection?
Rating (1-5) · Required
7
How clean and organized was the store?
Rating (1-5) · Required
8
How was the checkout experience?
- Quick and easy
- Reasonable wait
- Longer than expected
- Frustrating wait
Multiple Choice · Required
9
What did you purchase today?
- Clothing/apparel
- Electronics
- Home goods
- Beauty/personal care
- Food/beverages
- Nothing - just browsing
Checkboxes
10
How likely are you to shop with us again?
NPS (0-10) · Required
11
Any suggestions to improve your shopping experience?
Long Text
Template Info
- Questions
- 11
- Est. Time
- 4-5 minutes
- Difficulty
- beginner
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Customer Feedback
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retailin-storeshopping experiencebrick and mortar