Customer Feedback 10 questions · 4-5 minutes · intermediate
Nonprofit Donor Feedback Survey Questions
Understand donor motivations and satisfaction with your nonprofit organization. Gather insights to improve donor retention, communication, and fundraising effectiveness.
Questions
1
How long have you been supporting our organization?
- This is my first donation
- Less than 1 year
- 1-3 years
- 3-5 years
- More than 5 years
Multiple Choice · Required
2
What motivated you to donate?
- Belief in the mission
- Personal connection to the cause
- Friend/family recommendation
- Event attendance
- Social media/marketing
- Tax benefits
- Employer matching
Checkboxes · Required
3
How satisfied are you with how we communicate our impact?
Rating (1-5) · Required
4
How often would you like to hear from us?
- Weekly
- Monthly
- Quarterly
- Only for major updates
- Rarely
Multiple Choice · Required
5
How do you prefer to receive updates?
- Email newsletter
- Social media
- Annual report
- Text messages
- Phone calls
- Direct mail
Checkboxes · Required
6
How easy was the donation process?
Rating (1-5) · Required
7
Would you consider increasing your donation or becoming a recurring donor?
- Yes, I'm interested in giving more
- I already give regularly
- Maybe in the future
- Probably not
Multiple Choice · Required
8
How confident are you that your donation is being used effectively?
Rating (1-5) · Required
9
How likely are you to recommend our organization to others?
NPS (0-10) · Required
10
What could we do to improve your experience as a donor?
Long Text
Template Info
- Questions
- 10
- Est. Time
- 4-5 minutes
- Difficulty
- intermediate
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Customer Feedback
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nonprofitdonorfundraisingcharity