Customer Feedback 9 questions · 3-4 minutes · intermediate
Membership Renewal Survey Questions
Understand member intentions before renewal periods. Identify at-risk members, gather feedback on membership value, and improve retention rates.
Questions
1
How long have you been a member?
- Less than 6 months
- 6 months - 1 year
- 1-2 years
- 2-5 years
- More than 5 years
Multiple Choice · Required
2
How satisfied are you with your membership overall?
Rating (1-5) · Required
3
How often do you use your membership benefits?
- Very frequently
- Regularly
- Occasionally
- Rarely
- Almost never
Multiple Choice · Required
4
Which benefits do you value most?
- Discounts/savings
- Exclusive access
- Events/networking
- Educational resources
- Community
- Support services
Checkboxes · Required
5
How would you rate the value of your membership for the price?
Rating (1-5) · Required
6
Do you plan to renew your membership?
- Definitely yes
- Probably yes
- Undecided
- Probably not
- Definitely not
Multiple Choice · Required
7
If considering not renewing, why?
- Not applicable - planning to renew
- Too expensive
- Don't use benefits enough
- Found alternatives
- Quality has declined
- Life circumstances changed
Checkboxes
8
How likely are you to recommend membership to others?
NPS (0-10) · Required
9
What would make your membership more valuable?
Long Text
Template Info
- Questions
- 9
- Est. Time
- 3-4 minutes
- Difficulty
- intermediate
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Customer Feedback
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membershiprenewalretentionsubscription