Customer Feedback 10 questions · 4-5 minutes · intermediate
Insurance Claims Experience Survey Questions
Evaluate policyholder satisfaction with the claims process. Measure speed, communication, and resolution quality to improve claims handling.
Questions
1
What type of claim did you file?
- Auto/vehicle
- Home/property
- Health/medical
- Life
- Travel
- Other
Multiple Choice · Required
2
How satisfied are you with the overall claims experience?
Rating (1-5) · Required
3
How easy was it to file your claim?
Rating (1-5) · Required
4
How clear was the communication throughout the process?
Rating (1-5) · Required
5
How quickly was your claim processed?
- Faster than expected
- As expected
- Slower than expected
- Much slower than expected
Multiple Choice · Required
6
How helpful and professional was the claims representative?
Rating (1-5) · Required
7
How satisfied are you with the claim resolution?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
- Claim still pending
Multiple Choice · Required
8
The claims process was fair and transparent.
Scale · Required
9
How likely are you to recommend our insurance to others?
NPS (0-10) · Required
10
How could we improve our claims process?
Long Text
Template Info
- Questions
- 10
- Est. Time
- 4-5 minutes
- Difficulty
- intermediate
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Customer Feedback
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insuranceclaimspolicyholdercustomer service