Customer Feedback 12 questions · 4-6 minutes · intermediate
Hotel Guest Satisfaction Survey Questions
Measure guest satisfaction across all touchpoints of their hotel stay. Evaluate check-in experience, room quality, amenities, and staff service to improve hospitality standards.
Questions
1
How would you rate your overall stay experience?
Rating (1-5) · Required
2
How satisfied were you with the check-in process?
Rating (1-5) · Required
3
How would you rate the cleanliness of your room?
Rating (1-5) · Required
4
How comfortable was your bed and bedding?
Rating (1-5) · Required
5
What was the purpose of your stay?
- Business travel
- Leisure/vacation
- Attending an event
- Family visit
- Other
Multiple Choice · Required
6
Which hotel amenities did you use?
- Fitness center
- Swimming pool
- Restaurant/bar
- Room service
- Spa services
- Business center
- Concierge services
Checkboxes
7
How helpful and courteous was the hotel staff?
Rating (1-5) · Required
8
How would you rate the WiFi quality?
- Excellent
- Good
- Average
- Poor
- Did not use
Multiple Choice
9
How would you rate the value for the price paid?
Rating (1-5) · Required
10
How did you book your stay?
- Hotel website directly
- Booking.com
- Expedia
- Travel agent
- Phone reservation
- Other
Multiple Choice
11
How likely are you to stay with us again?
NPS (0-10) · Required
12
What could we do to make your next stay even better?
Long Text
Template Info
- Questions
- 12
- Est. Time
- 4-6 minutes
- Difficulty
- intermediate
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Customer Feedback
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hotelhospitalitytravelaccommodation