Customer Feedback 9 questions · 3-4 minutes · beginner
E-commerce Post-Purchase Survey Questions
Understand customer shopping experiences after they complete a purchase. Evaluate checkout flow, shipping expectations, and product satisfaction to optimize your online store.
Questions
1
How easy was it to find what you were looking for?
Rating (1-5) · Required
2
How would you rate the checkout process?
Rating (1-5) · Required
3
How did you first discover our store?
- Google search
- Social media ad
- Instagram/Pinterest
- Friend recommendation
- Email newsletter
- Influencer/blogger
- Other
Multiple Choice
4
What payment method did you use?
- Credit/debit card
- PayPal
- Apple Pay/Google Pay
- Buy now, pay later
- Other
Multiple Choice
5
What factors influenced your decision to buy?
- Price
- Product reviews
- Free shipping
- Product quality
- Brand reputation
- Return policy
- Fast delivery
Checkboxes · Required
6
How satisfied are you with the shipping options available?
Rating (1-5) · Required
7
Will you shop with us again?
- Definitely
- Probably
- Not sure
- Probably not
- Definitely not
Multiple Choice · Required
8
How likely are you to recommend our store to a friend?
NPS (0-10) · Required
9
Is there anything we could improve about your shopping experience?
Long Text
Template Info
- Questions
- 9
- Est. Time
- 3-4 minutes
- Difficulty
- beginner
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Customer Feedback
More templates →Tags
ecommerceonline shoppingcheckoutretail