Customer Feedback 8 questions · 2-3 minutes · beginner
Delivery Experience Survey Questions
Evaluate customer satisfaction with shipping and delivery services. Measure delivery speed, package condition, and overall logistics experience.
Questions
1
How satisfied are you with your delivery experience?
Rating (1-5) · Required
2
How did the actual delivery time compare to the estimated time?
- Arrived early
- Arrived on time
- Slightly delayed
- Significantly delayed
Multiple Choice · Required
3
How was the condition of the package when it arrived?
Rating (1-5) · Required
4
Was the delivery tracking accurate and helpful?
- Very helpful
- Somewhat helpful
- Not very helpful
- Did not use tracking
Multiple Choice · Required
5
How would you rate the delivery person's professionalism?
Rating (1-5)
6
Did you experience any issues with your delivery?
- No issues
- Package damaged
- Delivered to wrong location
- Missing items
- Delayed beyond estimate
- Poor communication
Checkboxes · Required
7
How likely are you to recommend our delivery service?
NPS (0-10) · Required
8
Any suggestions for improving our delivery experience?
Long Text
Template Info
- Questions
- 8
- Est. Time
- 2-3 minutes
- Difficulty
- beginner
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Customer Feedback
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deliveryshippinglogisticsecommerce fulfillment