Customer Feedback 9 questions · 2-4 minutes · beginner
Customer Support Satisfaction Survey Questions
Evaluate the quality of customer support interactions. Measure response time, agent helpfulness, issue resolution, and overall support experience.
Questions
1
How satisfied are you with the support you received?
Rating (1-5) · Required
2
How did you contact support?
- Live chat
- Phone
- Help center/self-service
- Social media
Multiple Choice · Required
3
Was your issue resolved?
- Yes, completely
- Yes, partially
- No, still unresolved
- Issue is in progress
Multiple Choice · Required
4
How quickly did you receive a response?
Rating (1-5) · Required
5
How knowledgeable was the support agent?
Rating (1-5) · Required
6
How friendly and professional was the agent?
Rating (1-5) · Required
7
How many interactions did it take to resolve your issue?
- 1 interaction
- 2-3 interactions
- 4-5 interactions
- More than 5
- Still unresolved
Multiple Choice · Required
8
How likely are you to recommend our support team?
NPS (0-10) · Required
9
How could we have improved this support experience?
Long Text
Template Info
- Questions
- 9
- Est. Time
- 2-4 minutes
- Difficulty
- beginner
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Customer Feedback
More templates →Tags
customer supporthelp deskservice qualitysupport ticket