Customer Feedback 8 questions · 3-5 minutes · beginner
Customer Satisfaction Survey Questions (CSAT)
Measure customer satisfaction with your products or services using this comprehensive CSAT survey template. Includes questions about overall satisfaction, specific touchpoints, and open feedback.
Questions
1
Overall, how satisfied are you with our product/service?
Rating (1-5) · Required
2
How likely are you to continue using our product/service?
- Very likely
- Somewhat likely
- Neutral
- Somewhat unlikely
- Very unlikely
Multiple Choice · Required
3
How would you rate the quality of our product/service?
Rating (1-5) · Required
4
How would you rate the value for money?
Rating (1-5)
5
How easy was it to get started with our product/service?
- Very easy
- Somewhat easy
- Neutral
- Somewhat difficult
- Very difficult
Multiple Choice
6
How responsive have we been to your questions or concerns?
Rating (1-5)
7
What do you like most about our product/service?
Long Text
8
What could we improve to better meet your needs?
Long Text
Template Info
- Questions
- 8
- Est. Time
- 3-5 minutes
- Difficulty
- beginner
💬
Customer Feedback
More templates →Tags
csatsatisfactioncustomer experiencefeedback