Customer Feedback 11 questions · 4-6 minutes · intermediate
Car Dealership Customer Experience Survey Questions
Evaluate customer satisfaction with your auto dealership. Measure sales experience, service quality, and overall satisfaction to improve customer retention.
Questions
1
What was the purpose of your visit?
- Purchasing a vehicle
- Vehicle service/maintenance
- Test drive
- Parts purchase
- Warranty work
- Just browsing
Multiple Choice · Required
2
How satisfied are you with your overall experience?
Rating (1-5) · Required
3
How knowledgeable and helpful was the staff?
Rating (1-5) · Required
4
How would you rate the professionalism of our team?
Rating (1-5) · Required
5
Did you feel pressured during the sales process?
- Not at all
- Slightly
- Moderately
- Very pressured
- Not applicable
Multiple Choice · Required
6
How clean and comfortable was the dealership?
Rating (1-5) · Required
7
How transparent was the pricing and negotiation?
Rating (1-5) · Required
8
How was the time required to complete your visit?
- Faster than expected
- As expected
- Longer than expected
- Much longer than expected
Multiple Choice · Required
9
How satisfied are you with the vehicle or service received?
Rating (1-5) · Required
10
How likely are you to recommend our dealership?
NPS (0-10) · Required
11
How can we improve your experience?
Long Text
Template Info
- Questions
- 11
- Est. Time
- 4-6 minutes
- Difficulty
- intermediate
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Customer Feedback
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automotivecar dealershipsales experienceauto service