Customer Feedback 11 questions · 4-6 minutes · intermediate
Bank Customer Satisfaction Survey Questions
Measure customer satisfaction with banking services. Evaluate branch experience, digital banking, and overall relationship to improve financial service delivery.
Questions
1
How satisfied are you with our bank overall?
Rating (1-5) · Required
2
How long have you been a customer?
- Less than 1 year
- 1-3 years
- 3-5 years
- 5-10 years
- More than 10 years
Multiple Choice · Required
3
Which products/services do you use?
- Checking account
- Savings account
- Credit card
- Mortgage/home loan
- Auto loan
- Investment services
- Business banking
Checkboxes · Required
4
How satisfied are you with our mobile banking app?
Rating (1-5) · Required
5
How satisfied are you with our online banking?
Rating (1-5) · Required
6
How would you rate your in-branch experience?
Rating (1-5)
7
How easy is it to reach customer support when needed?
Rating (1-5) · Required
8
How competitive are our rates and fees?
Rating (1-5) · Required
9
I trust this bank with my financial needs.
Scale · Required
10
How likely are you to recommend our bank to others?
NPS (0-10) · Required
11
What would make your banking experience better?
Long Text
Template Info
- Questions
- 11
- Est. Time
- 4-6 minutes
- Difficulty
- intermediate
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Customer Feedback
More templates →Tags
bankingfinancial servicescustomer servicedigital banking