Help & FAQ
Find answers to common questions about TofuSurveys.
Concepts
- What are the benefits of surveys? Surveys gather structured feedback at scale, uncover trends and help organisations make informed decisions based on data.
- What is a feedback loop in surveys? A feedback loop is the process of collecting feedback, taking action based on it and communicating changes back to respondents, creating a cycle of improvement.
- Panel surveys vs. focus group – what’s the difference? Panel surveys collect individual responses from a large pool of people over time, while focus groups are small, moderated discussions exploring opinions in depth.
- Questionnaire vs. survey – are they the same? A questionnaire is the set of questions you ask; a survey is the overall process of collecting, analysing and acting on responses.
- What is a survey? A survey is a structured method of collecting information from a defined group of people to understand opinions, behaviours or characteristics.
How To
- How can I create a registration form? Use a form builder like Microsoft Forms, Google Forms or Tofu Surveys to collect names, contact information and any necessary details from registrants.
- How do I make an anonymous Google Form? To make a Google Form anonymous, avoid collecting names or emails, disable respondent tracking and communicate clearly that responses are confidential.
- How can I create a survey in Excel? Use Excel’s forms or Microsoft Lists to build a questionnaire, set up drop-downs and validation, and collect responses directly in a spreadsheet.
- How do I make an anonymous survey? Use a tool that doesn’t collect identifying information, avoid personal questions and communicate clearly that responses will remain confidential.
- How do I create a survey in Microsoft Word? Use Word’s Developer tools to insert checkboxes, dropdowns and text fields, or convert a Word questionnaire into a Microsoft Form for online responses.
Best Practices
- What are good customer satisfaction survey questions? Effective customer satisfaction questions ask about overall satisfaction, likelihood to recommend, ease of use and areas for improvement.
- What are best practices for customer satisfaction surveys? Keep surveys concise, use consistent rating scales, include open-ended questions and act on feedback transparently.
- What are good employee engagement survey questions? Good engagement questions measure leadership, growth, recognition, workload and communication, using clear statements and a consistent rating scale.
- What are good employee satisfaction survey questions? Ask about overall satisfaction, workload, compensation, recognition and work–life balance, using clear scales and open-ended prompts.
- What are common exit interview questions? Common exit interview questions explore reasons for leaving, feedback on the work environment and suggestions for improvement.
Templates
- Is there a job application form template available? Yes. You can use templates in Word, Google Forms or dedicated survey tools to collect applicant details, qualifications and consent.
- Do you have a sign-in sheet template I can use? Yes. You can create a simple sign‑in sheet using Excel, Word or a survey tool; provide columns for names, contact details and timestamps.
Tools & Alternatives
- What are some alternatives to SurveyMonkey? Alternatives include Google Forms, Microsoft Forms, Typeform, and Tofu Surveys, each offering different features and pricing tiers.
- Is Google Forms free to use? Yes. Google Forms is free for anyone with a Google account, although some advanced features are tied to paid Workspace plans.
- What is the Microsoft equivalent to Google Forms? Microsoft Forms is the closest equivalent; it lets you create surveys, quizzes and polls that sync with Excel and other Microsoft 365 apps.
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